Connection problems to your mailbox

Verify the connection to your mailbox using the webmail

In a first step, we invite you to check the connection to your mailbox using the webmail:

This is because it will connect to the servers the same way as the client on your computer does.

If you can connect to your mailbox using the webmail, chances are high that there is a problem with the configuration of your computer.

Re-verify your configuration

It is not uncommon that a little typo may cause big trouble.

Therefore we invite you to double check the configuration of your client Check your mails

Verify your user name

By default some email clients cut the domain part of your email address in the user name.

For example with the email address “”, your client cuts it to “firstname.lastname”, which is incorrect.

You have to use the complete email address, which is, in our case: “”