Management of email accounts

Requirements:

Creation of an email account

  • Go to the configuration of your web hosting

  • Go to the management of your email accounts

  • Click on the corresponding button to create a new mailbox

  • Enter the details of your future email address and launch the creation

  • The account is now being created

  • After a maximum of one hour the account will be “Active” and ready to use

Reading and sending emails

You can read and send your email using an email client on your computer or by using the webmail interface.

To learn more about this, you may follow the guides about accessing your emails.

Change of the password

To change the password of an email account, you need to follow the steps below:

  • Go to the configuration of your web hosting

  • Go to the management of your email accounts

  • You can see a list of your email accounts. Select the one of which you want to change the password. Click on “Update password”

  • Enter the new password and its confirmation, then click on “Update password”

  • The new password is now registered and the status of the account changed to: “Waiting for update”. During this time no other change to the email account is possible.
  • The new password will be set in a maximum delay of one hour

Deletion of an email account

BE CAREFULL: The deletion of an email account is irreversible and all emails stored on the servers are being deleted!

To delete an email account, you have to follow the steps below:

  • Go to the configuration of your web hosting

  • Go the management of the email accounts

  • You can see the list of email accounts, click on the red button Delete next to the email account you want to delete

  • Confirm the deletion

  • The email account is now scheduled for termination, which will be done during the following hour

Quota of the mailboxes and maximum email size

  • Each email account has a quota of 10 GB .
  • The maximum size of a mail you can receive is 25MB, We recommend not to send emails larger than 5MB.
  • All emails in the spam and junk folders will be deleted automatically after 30 days.
  • The emails in the folder trash will be deleted automatically after 90 days.