Check your emails

  • You have an account at
  • You have a web or cloud hosting account
  • You have configured an email account

This guide will assist you with the configuration of your email account of a web hosting account in your local email client.

With a mail client

Below you can find the specific documentation for different mail clients:

General connection information

If you are using different devices for accessing your emails (computer, mobile phone, tablet, …) we recommend to use the IMAP protocol.

The POP3 protocol allows the download of your emails and is therefore recommended for the use on a single device.

Protocol Server -WEB- Server -CLOUD- Port TLS SSL Authentication
IMAP 143 (recommend) Yes No Yes
IMAPS 993 No Yes Yes
POP3 110 (recommend) Yes No Yes
POP3 995 No Yes Yes
SMTP 25 Yes No Yes
SMTP 587 (recommend) Yes No Yes
SMTP Not available 2525 Yes No Yes
SMTPS 465 No Yes Yes

IMAP (Reception)

  • Server:
  • Port: 143 (TLS: No)
  • Port SSL: 993
  • Authentification: Yes

POP (Reception)

  • Server:
  • Port: 110 (TLS : No)
  • Port SSL: 995
  • Authentification: Yes

SMTP (Sending)

  • Server:
  • Port: 25 (TLS : No)
  • Port SSL: 465
  • Alternative port (Submission): 587 (TLS : No)
  • Alternative port: 2525 (TLS : No)
  • Authentification : Yes

What are SSL&TLS?

SSL and TLS are protocols used to encrypt the data that is transferred between your device and the server.
We recommend to use SSL whenever available, to increase the security of your connection.

What is an alternative SMTP port?

The SMTP protocol is used to send emails from a server (in this case, that of to another (your destination).
This protocol can be used to send mails, it can also be used to send SPAM.
Because of this, some internet providers (for example: Orange, Free, and others) are therefore blocking the connection on port 25 to any SMTP server except their own.
This means you have to use an alternative port.

The use of an alternative port is so common that a port has been standardized, the port 587, also called Submission.
This is the recommended port.
If you are behind a restrictive firewall, you will be able to use port 2525 as required, which is another alternative non-standard port.

In any case we recommend to use the encrypted connections to enhance the security, as previously seen.

Usage conditions for mail services

The authenticated SMTP service has some limitations for security reasons:

  • No more than 5 simultaneous SMTP connections
  • No more than 60 mails / hour / per recipient / per SMTP account
  • No more than 500 mails / day / per recipient / domain
  • The maximum size of an email is 20 MB (Attachment included)

You should instead use another service using FTP oder HTTP to transfer larger files - for example:

Accessing the mails using a webmail interface

We provide you with an interface available at the following address:

Identify yourself by entering the following information:

  • Connection name or login ou identify, corresponds to your complete email address (you@domain.ext for example).
  • The password is the password related to your email account. If you don't know it you can recover it from your management console:
    1. Connect yourself to the management console.
    2. Go to Hosting / Manage / e-mail accounts; You will see a list of your email addresses and a form to change the password.

If you use a messaging client (Outlook, Thunderbird, etc) on your computer, configured to use POP, it is normal that you can only see the newly arrived mails as POP downloads mail onto your computer.

If you want to check your emails using the webmail, you should configure your client to use IMAP.