Troubleshooting in rescue mode

The KVM over IP is a service included with all our offers, starting with the START range, without additional price.

For further information, read the documentation about the KVM over IP.

The “rescue” system is a mini operating system that can be booted on demand from the network. The rescue system is based on:

• a minimal live Ubuntu distribuntion
• a Windows PE live dristribution

If your server does not boot anymore and you are in the need to modify files to correct the problem, the rescue system will allow you to make the necessary changes.

For further information refer to the documentation of the rescue system.

We provide you with several pages of documentation that will help you to repair your dedicated server

• Restart of your server
• Diagnosis of a broken disk
• Diagnosis of a problem concerning a SOFTRAID
• Diagnosis of a problem concerning a DELL HARD RAID: H200 / H310 / /H710 H800
• Diagnosis of a problem concerning a HP HARD RAID: P410 / P222 / P420
• Forcing a disk check
• Mounting the partitions of your disks
• Fix a problem concerning the configuration of your firewall
• Modify the configuration of the bootloader
• Changing the root password
• Reactivate Windows RDP
• Stability problems
• Mounting of a LVM partition
• Mounting of a ESX partition
• IPv6 Test

We propose you several pages of documentation that will help you to recover and transfer your files.

• Recover your files
• Transfer of your files via SSH using SCP
• Transfer of your files using RSYNC