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en:dedicated-server:overview:frequently-asked-questions [2016/04/04 15:20]
127.0.0.1 external edit
en:dedicated-server:overview:frequently-asked-questions [2016/06/24 11:17] (current)
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 ====== Dedicated - Frequently Asked Questions ====== ====== Dedicated - Frequently Asked Questions ======
  
-===== How can I move a dedicated server to a different account? ​=====+=== How can I move a dedicated server to a different account? ===
  
 It is not possible to change the owner of a dedicated server or to move it to another account. If you want to have a server in a different account, you need to order a new one in the other account, install/​configure the new server and transfer the data from your old to the new server. Then cancel the subscription of the server in the old account. ​ It is not possible to change the owner of a dedicated server or to move it to another account. If you want to have a server in a different account, you need to order a new one in the other account, install/​configure the new server and transfer the data from your old to the new server. Then cancel the subscription of the server in the old account. ​
  
 +----
  
-===== How can I change the offer? ​=====+=== How can I change the offer? ===
  
 It is not possible to change the price of an existing offer.\\ It is not possible to change the price of an existing offer.\\
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 To benefit from a new pricing, you need to cancel your offer and subscribe to the new one. To benefit from a new pricing, you need to cancel your offer and subscribe to the new one.
  
-===== I just ordered my dedicated server, but I don't have access to IPMI =====+---- 
 + 
 +=== I just ordered my dedicated server, but I don't have access to IPMI ===
  
 This is normal. Before you can use your IPMI (KVM/IP), you need to do a first installation of your server via our console (with the OS of your choice)and to wait one hour after the installation. ​ This is normal. Before you can use your IPMI (KVM/IP), you need to do a first installation of your server via our console (with the OS of your choice)and to wait one hour after the installation. ​
 You will be able to access the IPMI then.  You will be able to access the IPMI then. 
  
-===== How long are I committed to keep my server?=====+---- 
 + 
 +=== How long are I committed to keep my server? ===
  
 Currently Online.net offers a monthly billing only. \\ Currently Online.net offers a monthly billing only. \\
 So you are committed by month. ​ So you are committed by month. ​
  
-===== I want to cancel my server, what are the conditions? ​=====+---- 
 + 
 +=== I want to cancel my server, what are the conditions? ===
  
 Online.net invites you, as part of our [[http://​www.online.net/​cgv-dedie-en.pdf|T&​S]],​ to request the termination of your server on the 20th, or before, of each month to have the subscription terminated on the 1st day of the following month. Online.net invites you, as part of our [[http://​www.online.net/​cgv-dedie-en.pdf|T&​S]],​ to request the termination of your server on the 20th, or before, of each month to have the subscription terminated on the 1st day of the following month.
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   * I request the termination on June 21th, my subscription will be terminated on August 1st.   * I request the termination on June 21th, my subscription will be terminated on August 1st.
  
-===== Where can I find the credentials for connecting to my server in rescue mode? =====+---- 
 + 
 +=== Where can I find the credentials for connecting to my server in rescue mode? ===
  
 After rebooting your server in rescue mode, the credentials are automatically displayed on your servers status page.  After rebooting your server in rescue mode, the credentials are automatically displayed on your servers status page. 
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-===== Where can I find my invoices? ​=====+---- 
 + 
 +=== Where can I find my invoices? ===
  
 All your invoices are accessible in PDF format directly from the billing section of your account: https://​console.online.net/​en/​bill/​list All your invoices are accessible in PDF format directly from the billing section of your account: https://​console.online.net/​en/​bill/​list
 +----
  
-===== I received an abuse. What shall I do? =====+=== I received an abuse. What shall I do? ===
  
 If you received an abuse, somebody complained about one of the activities of your server.\\ If you received an abuse, somebody complained about one of the activities of your server.\\
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 The content of the abuse will help you to know what caused the problem, so you can solve it.  The content of the abuse will help you to know what caused the problem, so you can solve it. 
  
-===== Why is my server blocked (Outgoing flood)? ​=====+---- 
 + 
 +=== Why is my server blocked (Outgoing flood)? ===
  
 If your server has abnormal behavior on the network, it will automatically shut off.\\ If your server has abnormal behavior on the network, it will automatically shut off.\\
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 In this case, you server will appear with a [[..:​network:​network-port-off|disabled network port]] or as being blocked for outgoing flood.\\ In this case, you server will appear with a [[..:​network:​network-port-off|disabled network port]] or as being blocked for outgoing flood.\\
 To unblock the server, you need to [[en:​account-management:​assistance:​assistance|contact the support]]. To unblock the server, you need to [[en:​account-management:​assistance:​assistance|contact the support]].
 +----
  
-===== I have a problem with my software, can Online.net help me? =====+=== I have a problem with my software, can Online.net help me? ===
  
 Online.net does not offer outsourcing services. ​ Online.net does not offer outsourcing services. ​