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en:account-management:assistance:billing-incident [2015/12/04 13:51]
jojo ↷ Liens modifiés en raison d'un déplacement.
en:account-management:assistance:billing-incident [2016/06/24 09:17] (current)
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 ====== Resolution of payment issues ====== ====== Resolution of payment issues ======
  
-In case of a payment issue you should check if you are using a valid form of payment: [[en:account-management:billing|Billing]]+In case of a payment issue you should check if you are using a valid form of payment: [[en:account-management:account:billing|Billing]]
  
 If this is the case, we invite you to [[https://console.online.net/en/assistance/ticket|contact the support]]. If this is the case, we invite you to [[https://console.online.net/en/assistance/ticket|contact the support]].
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 After 10 days your services will be locked but your data remains on the server. If the payments has not been done 20 days after the invoice has been send, Online will terminate your services. After 10 days your services will be locked but your data remains on the server. If the payments has not been done 20 days after the invoice has been send, Online will terminate your services.
  
-<note critique>BE CAREFULL: In case you lost your payment card, we invite you to contact the support immediately to avoid your services being deleted!</note>+<note critique>BE CAREFUL: In case you lost your payment card, we invite you to contact the support immediately to avoid your services being deleted!</note>
  
 ==== Direct debit ==== ==== Direct debit ====
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      -Pay for your invoice by sending in a check or pay it by credit or debit card in a time of 8 days.      -Pay for your invoice by sending in a check or pay it by credit or debit card in a time of 8 days.
  
-Warning !! Beyond this time, Dedibox your account and your server will be permanently closed.+Warning !! Beyond this time, your account and your server will be permanently closed.
  
-===Case 4 and Case 5===+===Case #4 and Case #5===