Disable double authentication

If you have lost both your 2FA App and backup codes, regaining access to your account will be hard. You will need to go through a manual identity verification process.

The only way to regain access to your account is to contact our support team with the following information:

  • email address
  • postal address
  • Two different documents proving your identity (passport or local ID card for individual accounts + certificate of incorporation for companies)
  • A phone number to contact you
  • Copy of your last Online bill or amount charged if you don’t have a copy
  • card statement showing the Online by Scaleway bill debit

Once you’ve collected all this information, send them to document@scaleway.com.